Help center

How can we help?

Quick answers about estimates, getting paid, your team, your plan and your data.

Getting started

How does the 14-day free trial work?

You get 14 full days with every feature, and no credit card. Nothing is charged and nothing renews on its own. If you like it, you choose a plan; if not, you simply don't continue.

Do I need a credit card to start?

No. The trial doesn't ask for a card. You only add a payment method if you decide to stay.

Why do I verify my phone when I sign up?

We text you a one-time code to confirm the number is really yours. It keeps fake accounts out, so BLUGGI stays reliable for every pro.

Which languages does BLUGGI speak?

English and Spanish. Switch with EN / ES at the top right: it changes your panel and also what your clients receive.

I use another app. Can I bring my clients?

Yes. Export a CSV or Excel file from your old app and upload it in Clients → Import. BLUGGI reads the columns and shows you what it understood before saving anything. Clients you already have are not duplicated.

Estimates & invoices

How do I create an estimate by voice?

Tap “Voice quote” at the top and talk normally: say the client, the work and the price. BLUGGI writes the document, and you review it before sending.

How does my client approve an estimate?

You send it by text or email. Your client opens the link, with no account and no app needed, reviews it and approves it by signing with their name.

Can I ask for a deposit when the client approves?

Yes. On each document you choose a deposit, payment in stages or full payment.

How do I turn an estimate into a job and an invoice?

When your client approves the estimate, it becomes a job and an invoice. You don't retype anything.

How do I send an invoice?

Open the invoice and tap Send. It goes out by text and email, signed with your business name. There's nothing to set up.

Getting paid

How do my clients pay me?

By card, Zelle, cash, check or wire. For card payments, you connect your payments once from Settings and every invoice goes out with a pay button. For cash or check, tap “Record payment” on the invoice and your balance and accounting update.

How do card payments work? Does BLUGGI hold my money?

Card payments are processed by Stripe and go from your client's card straight to your own account. BLUGGI never holds your money. Payouts usually reach your bank in about 2 business days; the very first one can take longer while Stripe verifies your new account.

Does BLUGGI take a commission on what I invoice?

No. You pay your monthly plan and nothing else, no matter how much you bill. On card payments, Stripe charges its own fee per payment; that goes to Stripe, never to BLUGGI, and you see it broken out in Accounting.

Team & clients

How do I add team members?

Go to Team and tap Add. Each person gets their own access and logs in from their phone with the login link, Worker ID and PIN you send them. They see only their own jobs and never your prices, unless you allow it.

How many team members does each plan include?

Every plan includes every feature; plans only differ in how many team members you can add. Field and office members both count, and you, the owner, don't. See the current numbers in Pricing.

See pricing →
Can my client get reminders before the visit?

Yes. Turn on the appointment reminder in Automations. There you can also turn on “on my way”, “job done” and the payment receipt, each one on or off.

Can my client see their own jobs and invoices?

Yes. Send them the portal invite. They see their jobs, estimates and invoices, and pay right there, without creating any account.

Plans & billing

What's included in each plan?

Everything, in every plan. The only difference between plans is how many team members you can add. Every plan starts with a 14-day free trial, with no credit card.

See pricing →
How do I change or cancel my plan?

From your panel, in My plan & billing. You can change your plan up or down whenever you want. To cancel, tap Cancel plan: no calls and no waiting. You keep access until the end of the period you already paid, and you're not charged again.

What happens when my trial ends?

Nothing is deleted. To keep using BLUGGI, you choose a plan. Your data stays saved, and it stays yours.

Your data

Can I export to QuickBooks?

Yes. BLUGGI exports your invoices, customers and expenses in a file ready to import into QuickBooks Online. You can also export your clients and your history to Excel or CSV anytime.

Does BLUGGI work with no signal?

Yes. Clients, jobs, estimates and invoices you create with no signal are saved on your phone and sent when the signal comes back, without duplicates. Offline copies aren't available in private or incognito browsing.

How do I delete my account?

From your panel: Delete my account, at the bottom of the menu. Your subscription is canceled first, and then your account, your clients, jobs, documents and photos are deleted. Backup copies are deleted within 30 days at most. If you only want to stop paying, cancel your plan instead and keep your data.

More about account deletion →

Support

How do I get help?

Write to us from your panel: tap the owl and then SUPPORT, or open a ticket from Support. A person answers you by email and right in your panel. You can also write to hello@bluggi.com.

Is BLUGGI down?

Check the live status of BLUGGI at any time at status.bluggi.com. It shows the app, the website and account & billing, with the last 90 days.

Open status page →

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Didn't find your answer?

Write to us from your panel: a person answers you. You can also email hello@bluggi.com.

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Every feature. No credit card.

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